Exchange Policy
Our priority is to ensure your safety and satisfaction with the products purchased from our store.
🔹 Warranty: All products are covered against manufacturing defects.
🔹 Exchange for incorrect order: If you receive a product different from what you ordered, we will exchange it at no additional cost.
🔹 Exchange for defects:
- If you notice a manufacturing defect upon receiving the product, contact us immediately.
- If the issue arises after 7 business days but within 90 days of receiving the product, please email us with:
✅ Identification Number
✅ Order number
✅ Product details and defect description
Our quality control team will review your request and get back to you with a solution.
⚠️ Important: We do not offer exchanges or refunds after 90 days of receipt.
📌 Order Cancellation: According to the Consumer Defense Code (CDC), requests for cancellation of online purchases must be made within 7 calendar days of receiving the product.
📌 Credit Card Refunds: Our financial department processes refunds within 7 business days. However, the amount may take up to 120 days to reflect on your credit card statement, depending on your card provider and billing cycle.
📌 Bank Transfer Refunds: If necessary, refunds will be processed within 10 business days after quality control approval. Refunds can only be issued to a bank account under the same identification number used for the purchase.
📌 Returns Without Prior Authorization: Products returned without prior communication, past the deadline, missing required items, without tags, or without an invoice will be returned to the customer.
📌 Rejected Exchanges: If an exchange is denied after product analysis by our quality control team, the item will be returned to the customer via COD (Cash on Delivery) shipping, and the return shipping cost will be the customer’s responsibility.
📌 Shipping Costs: OneDescontos is not responsible for return shipping costs in cases of refunds, chargebacks, or exchanges for other products. These expenses must be covered by the customer.
For any further questions, feel free to contact us! 😊